[Robert Kilfoyle]

Hi Michael, we too are beginning this process.? ?Our SOCC is the last place on campus we’re going to switch over to the new Teams environment due to the complexity and maintaining continuity of service.? ?One hurdle we’ve run into with the Teams transition campus-wide is with calling 911 through Teams.? ?Caller location identifiers are not as precise with Teams.? If you are using a laptop remotely and you use Teams to call 911, it doesn’t know that you are not on campus.? ?We’ve had to engage with a service through one of our telephone companies to intercept 911 calls, they verify your location and then direct the call to the appropriate PSAP.? It adds upwards of 20-30 seconds to the call process.? It’s not ideal, but it’s the only way to resolve that issue, I’m told.? ?Most people are using cell phones for 911 calls, so we don’t anticipate many using Teams to do so, but it is a risk that needs to be addressed.

I’m happy to collaborate if you see value.? I’m probably not much further along in the process than you, but I’m always wiling to help where/when I can.

Regards,

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Rob Kilfoyle, CPP, CMM lll Security Executive
President Elect – IACLEA Board of Directors
Director, Dept. of Public Safety and Emergency Management
Humber College
Toronto, ON
Canada
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——————————————-
Original Message:
Sent: 01-17-2025 12:25
From: Michael Bunker
Subject: Microsoft Teams Calling for Dispatch Center

We are making the switch from Cisco based desk phones to Microsoft Teams calling for our dispatch center.  Has anyone switched to this platform or considered switching to the Teams platform?

——————————
Michael Bunker
Chief of Campus Safety
University of Denver
Denver CO
United States
——————————

[Samuel Preston]

We will be transitioning to teams over the summer.? Any updates on problems we need to mitigate?

——————————
Samuel Preston
Director of Public Safety
University of Southern Indiana
Evansville IN
United States
——————————
——————————————-
Original Message:
Sent: 01-17-2025 12:25
From: Michael Bunker
Subject: Microsoft Teams Calling for Dispatch Center

We are making the switch from Cisco based desk phones to Microsoft Teams calling for our dispatch center.  Has anyone switched to this platform or considered switching to the Teams platform?

——————————
Michael Bunker
Chief of Campus Safety
University of Denver
Denver CO
United States
——————————

[Cathy O'Donnell]

Hi Samuel – We transitioned to Teams college-wide about a year ago and have had no issues.? ?In our security communication center we triage our calls through a software system called Ice-Bar. (which permits cueing of calls.? ?It works okay, but we are currently upgrading to a newer version.? ? Happy to chat if you have specific questions.

——————————
Cathy O’Donnell
Director
Mohawk College of Applied Arts & Sciences
Hamilton ON
Canada
——————————
——————————————-
Original Message:
Sent: 04-30-2025 10:18
From: Samuel Preston
Subject: Microsoft Teams Calling for Dispatch Center

We will be transitioning to teams over the summer.  Any updates on problems we need to mitigate?

——————————
Samuel Preston
Director of Public Safety
University of Southern Indiana
Evansville IN
United States
——————————

Original Message:
Sent: 01-17-2025 12:25
From: Michael Bunker
Subject: Microsoft Teams Calling for Dispatch Center

We are making the switch from Cisco based desk phones to Microsoft Teams calling for our dispatch center.  Has anyone switched to this platform or considered switching to the Teams platform?

——————————
Michael Bunker
Chief of Campus Safety
University of Denver
Denver CO
United States
——————————